Resources

Browse presentations, toolkits, case studies and guidance from local authorities, GOV.UK and others.

#VerifyLocal service patterns and prototypes

3 Jul 2017

As part of the#VerifyLocal pilots, between 7 and 14 councils have co-designed service patterns for two services: older people’s concessionary travel and residential parking permits. The patterns are based on user research done in…

#VerifyLocal Discovery case for transforming local public services using GOV.UK Verify

1 Mar 2017

This document is the first iteration of the case for local authorities to transform their digital services through the use of GOV.UK Verify and other common components. It is based on our #VerifyLocal…

User research toolkit from GDS #VerifyLocal pilots

17 Feb 201755.89 KbPDFDownload

About this resource This toolkit was developed to support the councils taking part in the Government Digital Service’s #VerifyLocal pilots and is being published here to support those councils and…

#VerifyLocal Parking Permits Technical Diagram

15 Feb 20171.35 MbPDFDownload

This diagram was designed as part of the discovery phase in order to provide an overview of the technical components that will be required for the parking permits service. It…

#VerifyLocal Concessionary Travel Technical Diagram

15 Feb 20171.36 MbPDFDownload

This diagram was designed as part of the discovery phase in order to provide an overview of the technical components that will be required for the concessionary travel service. It shows…

#VerifyLocal user research templates for councils about to start service transformation

24 Nov 201692.97 KbMS WordDownload
24 Nov 201625.29 KbPDFDownload
24 Nov 201632.46 KbMS WordDownload
24 Nov 201651.08 KbPDFDownload

These templates were developed for the Verify pilots discovery workshop for user research, the aim of which was to provide local authorities with practical methods and tools to conduct user…

#VerifyLocal service design templates for councils about to start service transformation

2 Nov 2016858.67 KbPDFDownload
2 Nov 201630.66 KbMS ExcelDownload

These templates were developed for the Verify Local pilot kick-off events, to understand the existing service and plan discovery phase activities. User journey map (PDF) – we used this to…

GOV.UK Verify for local pilot project road map V1 – Sept 2016

8 Sep 201661.42 KbPDFDownload

This roadmap outlines the starter timelines and activities that GDS will run to pilot GOV.UK Verify in local services. You can read the full project agreement and express your interest…

GOV.UK Verify pilot participation agreement for councils – Sept 2016

8 Sep 2016320.71 KbPDFDownload

This document summarises all the skills and resources that councils need to be able to participate in our first pilot projects to test GOV.UK Verify in local government. If you…

July 2016 discovery findings for transforming local authority parking permits services using GOV.UK Verify

25 Aug 2016

This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority parking permits services. It includes an overview of how participating councils currently deliver…

July 2016 discovery findings for transforming local authority taxi licensing services using GOV.UK Verify

25 Aug 2016

This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority taxi licensing services. It includes an overview of how participating councils currently…

July 2016 discovery findings on the benefits of transforming local authority parking permits services using GOV.UK Verify

25 Aug 2016

This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority parking permits services. It offers a narrative summary that explains how GDS…

July 2016 discovery findings on the benefits of transforming local authority taxi licensing services using GOV.UK Verify

25 Aug 2016

This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority taxi licensing services. It offers a narrative summary that explains how GDS…

July 2016 discovery findings on the benefits of transforming local authority concessionary travel services using GOV.UK Verify

12 Aug 2016

This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority concessionary travel services. It offers a narrative summary that explains how GDS…

July 2016 discovery findings for transforming local authority concessionary travel services using GOV.UK Verify

12 Aug 2016

This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority concessionary travel services. It includes an overview of how participating councils currently…

Local-Central Digital Eligibility Checking Research Report | March 2016

31 Mar 20161.44 MbPDFDownload

Overview In these financially constrained times ensuring that eligibility for scarce public resources is assured has never been more important. However, local authorities currently spend millions of pounds and significant…

Discovery Findings on Better DVLA Data-Checking Services for Local Authorities | March 2016

30 Mar 20161.71 MbPDFDownload

The digital transformation of the DVLA took an important leap forward in 2014. Road tax discs no longer need be displayed, and the paper counterparts to UK driving licenses have been withdrawn. While…

(Video) Collaboration for local service transformation: Lessons from the Local Waste Service Standards pilot | March 2016

23 Mar 2016

 

Improving procurement for waste and other local public services – Use of data standards and other recommendations | March 2016

18 Mar 2016

Background The following observations and recommendations came out of the Local Waste Service Standards project run by DCLG from February 2015 to March 2016.  The project brought together a collaboration…

Making the case for data standards – Final business case for local waste services | March 2016

10 Mar 20161.37 MbPDFDownload

About this document This is the final version of the business case for common data standards (especially data protocols) in local authority waste management services. It is a primary output…

Deferred Payment Agreement eligibility calculator for adult social care | Matthew Wood-Hill and John McMahon | March 2016

4 Mar 2016

Presentation on the Deferred Payment Agreement Eligibility Calculator for adult social care by Matthew Wood-Hill, DCLG Local Digital Programme and John McMahon, IEG4, at the Local Digital Futures – Working…

Microsoft – Platform View | Michael Wignall | March 2016

4 Mar 2016

Presentation on ‘Microsoft – Platform View’ by Michael Wignall, Microsoft UK, at the Local Digital Futures – Working as One: Platforms & Sharing event held on 4 March 2016 in London.…

Transforming services through identity & eligibility checking | Ian Litton | March 2016

4 Mar 2016

Presentation on ‘Transforming services through identity & eligibility checking’ by Ian Litton, Warwickshire County Council, at the Local Digital Futures – Working as One: Platforms & Sharing event held on 4…

Informatics & Digital Priorities for Social Care 2016/17 – 2020 | Andrew Fenton | March 2016

4 Mar 2016

Presentation on informatics and digital priorities for social care by Andrew Fenton, Department of Health, at the Local Digital Futures – Working as One: Platforms & Sharing event held on…

Local Waste Services Standards Pilot Project | Linda O’Halloran | March 2016

4 Mar 2016

Presentation on the Local Waste Services Standards Pilot Projecr by Linda O’Halloran, Head of Products, Local Digital programme at the Local Digital Futures – Working as One: Platforms & Sharing…

Transforming the Student Bursary Support Service | Joe Carr and Philip Knight | March 2016

4 Mar 2016

Presentation on ‘Transforming the Student Bursary Support Service – A collective approach to service transformation: one goal’ by Joe Carr, Education Funding Agency, and Philip Knight, Capita, at the Local Digital…

DCLG waste standards project – Luton Borough Council | Adam Thoulass | March 2016

4 Mar 2016

Presentation on on Luton Borough Council’s involvement in the DCLG Waste Standards Service Project by Adam Thoulass, at the Local Digital Futures – Working as One: Platforms & Sharing event…

GDS and Government as a Platform | Felicity Singleton | March 2016

4 Mar 2016

Presentation on GDS and government as a platform by Felicity Singleton, Head of Policy and Departmental Engagement Government Digital Service, from the Local Digital Futures – Working as One: Platforms…

Think Cyber Think Resilience | William Barker | March 2016

4 Mar 2016

Presentation on ‘Think Cyber Think Resilience’ by William Barker from the Local Digital Futures – Working as One: Platforms & Sharing event held on 4 March 2016 in London. Think Cyber…

Public Service Transformation – Local Government & Social Care Digital | Cecil Sinclair | March 2016

4 Mar 2016

Presentation on ‘Public Service Transformation – Local Government & Social Care Digital’ by Cecil Sinclair, Local Government Association from the Local Digital Futures – Working as One: Platforms & Sharing event…