#VerifyLocal Residents’ Parking Permits Pilot
This is a collaborative project between 7 local authorities and GDS that aims to digitally transform residential parking permit services at these councils in a common way using GOV.UK Verify.
The pilot aims to tackle the issues that users face when making a first time application for a residents’ parking permit. GDS will work with all pilot local authorities to design a common end-to-end digital service around secure online identity assurance, and the GDS service design principles.
For residents in those areas it means they’ll have 24/7 access to a government service without having to physically bring, scan or post any documents in person to prove who they are.
GDS and the participating local authorities are committed to ‘working out loud’, using this page to publish the outcomes from the project, any blogs, videos and workshop materials. If you’d like to stay up-to-date, you can follow #VerifyLocal on Twitter or take a look at the Verify blog. For general information on GDS work to extend Verify to local authorities, visit the main programme page here.
Since the launch of GOV.UK Verify in May 2016, the Government Digital Service (GDS) has been investigating how GOV.UK Verify might be usefully extended to local authority services. We sent out a broad call for proposed uses of GOV.UK Verify to all local authorities through the Local Digital Coalition and residents’ parking permits featured as a common priority for transformation.
This led us to run two discovery events with representatives from 15 local authorities in July 2016. We found that most local authorities run the service end-to-end in-house, using a range of different software that does not join up automatically. The processes often require manual intervention from staff, for example rekeying data. We also gathered demographic data on the current users of the service to ensure that they are likely to be able to verify their identity using the GOV.UK Verify service, and to understand how many of them are likely to be able to use online services.
Based on this investigation, all parties agreed that residents’ parking permits should be a priority service for transformation using GOV.UK Verify. This pilot project is the next stage of developing working examples of GOV.UK Verify in local authorities.
- Transformation case for using GOV.UK Verify in local services
- Service pattern and prototype
- User research toolkit
- Technical integration diagram
- Service design tools for councils transforming services
- Analysis of local parking permit services
See the Trello board for this pilot
Related updates
Designing the first service patterns for local government
By Sanjay Poyzer and Lizzie Bruce The Verify team has been supporting local councils with end-to-end transformation of a service. It’s the first time GDS has had the opportunity to co-design with local government. We…
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Gov Design: a meetup to bring together designers working in government
By Kara Kane and Martin Jordan from the Government Digital Service The London Gov Design meetup brings together designers working in, for or with government to exchange knowledge, share experiences…
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Guest post: working with GDS on transforming local services
By Joanne Southern from Northumberland County Council I’m Joanne Southern, I work for Northumberland County Council as a Digital Team Leader. My role is to redesign and transform services within…
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Related resources
#VerifyLocal service patterns and prototypes
As part of the#VerifyLocal pilots, between 7 and 14 councils have co-designed service patterns for two services: older people’s concessionary travel and residential parking permits. The patterns are based on user research done in…
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User research toolkit from GDS #VerifyLocal pilots
About this resource This toolkit was developed to support the councils taking part in the Government Digital Service’s #VerifyLocal pilots and is being published here to support those councils and…
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#VerifyLocal Discovery case for transforming local public services using GOV.UK Verify
This document is the first iteration of the case for local authorities to transform their digital services through the use of GOV.UK Verify and other common components. It is based on our #VerifyLocal…
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#VerifyLocal Parking Permits Technical Diagram
This diagram was designed as part of the discovery phase in order to provide an overview of the technical components that will be required for the parking permits service. It…
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#VerifyLocal user research templates for councils about to start service transformation
These templates were developed for the Verify pilots discovery workshop for user research, the aim of which was to provide local authorities with practical methods and tools to conduct user…
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#VerifyLocal service design templates for councils about to start service transformation
These templates were developed for the Verify Local pilot kick-off events, to understand the existing service and plan discovery phase activities. User journey map (PDF) – we used this to…
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July 2016 discovery findings on the benefits of transforming local authority parking permits services using GOV.UK Verify
This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority parking permits services. It offers a narrative summary that explains how GDS…
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July 2016 discovery findings for transforming local authority parking permits services using GOV.UK Verify
This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority parking permits services. It includes an overview of how participating councils currently deliver…
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